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Customer Service

Shipping & Delivery
We currently offer Seven (7) standard shipping options:

USPS Priority
FedEx Overnight
FedEx 3 Day
FedEx Ground
UPS Overnight
UPS 3 Day
UPS Ground

Special Shipping Requests: we are happy to accomodate any special shipping request.

Special Orders: Certain in-stock items may require 5-8 business days for delivery. These special orders cannot be shipped to P.O. Boxes or military addresses (APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands). For more information, please check the your order confirmation email.

Privacy & Security
We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. AVINTEL will protect the use of your personal information, including: social security number, street address, phone numbers, email addresses and credit card information at all times. AVINTEL does not share customer information (including e-mail addresses) unless it is necessary to provide you with products or services you have expressly requested. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of AVINTEL, as required by law. Even within the AVINTEL family of companies, we restrict access to your information only to those individuals who need it to provide you with products or services. (updated: 02/01/2009)
Returns & Replacements
Your purchase and satisfaction is guanateed. If you received an item that you are not satisfied with, we will make the return process simple and hassle free. You must have an approved Return Authorization Number (RMA#) prior to returning any items purchased through our site. An RMA # may be obtained simply by emailing, calling or writing us anytime. We are here to serve you, our valued customer and will ensure that you receive the right product for your specific project. We do however, reserve the right to refuse a return for any reason.
Ordering
Hopefully we have made the order process as easy as possible. You may also call or email our sales staff anytime. If you have any questions, comments or suggestions, send us a quick note or drop a dime. We're here to listen and help
Payment, Pricing & Promotions
Match a competitors price? We think that is garbage!! We'll beat their price. With that said, we are about service, quality, selection and support. But we understand that you don't want to pay more. So, if you find a better price from an authorized dealer on any product we carry, send us a quick email or drop a dime and we'll BEAT the price.
Viewing Orders & Updating Account Information
Simply login to your account (there should be a link at the top of every page) and you can view a history of all orders or update your account information.